June 2006

SUPPORT FAQS

1. How often should I check for EnsembleXP.Net updates?
Updates are published to resolve support queries, and to enhance the product feature set. If you have no support issues, there is no need to download updates more regularly than once a month unless otherwise instructed.

2. What happens if I enter my email address when prompted at the login stage?
We use your email address to identify you from other EnsembleXP.Net users. When the support ticketing system is live, your email address means that we can keep you up to date with the progress of any queries.

3. How do I use EnsembleXP.Net to record pupil assessment?
Pupil assessment codes have names, values and associated national equivalents (see below). This allows you to record and measure pupils’ progress via your own coded system. Entering national equivalents means that when the DfES survey comes around, you can easily convert your progress records to satisfy the survey criteria.

4. What is the difference between subsidies and remissions? How do I set these up?
Remissions are for situations where you are offering a discount on tuition. Reasons for this could be anything from income support to gifted and talented schemes. You can analyse the cost of your remissions. If a school is contributing towards pupils’ tuition, this must be defined as a subsidy. This way, both parties (parents and schools) will receive invoices. It is very important that these are set up correctly, otherwise invoices and remission analysis reports will be incorrect. See the white paper on subsidies for instructions.

5. How do I set up lessons where some pupils are paid for by parents and some are paid for by schools?
Lessons would need to be red to cope with this situation, and you need to have activity rates set up as school billed charges per shared/group/individual lesson. The easiest way to remember the difference between the two houses on the activities tab is to think of Green as a charge for time and Red as a charge per pupil.